Quick Update - Shipping completed!
over 3 years ago
– Fri, Aug 20, 2021 at 02:05:34 AM
Hello Everyone!
I am very very excited to let you all know that the remaining orders have been shipped! USPS completed the pickup of the final few hundred envelopes and boxes this afternoon and we only have a 2 orders we have reached out to the owners of for some help on.
Keep in mind that international orders are still under the 90 day shipping estimates from the day they leave the US, though we tried to use the best shipping methods we could for everyone, we aren't too sure how this will play out due to Covid and other related delays. Please keep an eye on your package tracking and if your game takes longer than those 90 days to arrive contact us through direct message here, or through our email at [email protected]
I will also be sending that refund option email to EU and JP PSVITA digital backers next week, so keep an eye on your inboxes!
With all that said, we can officially mark our kickstarter as fulfilled and completed!
I will make a longer, more in depth post-mortem at some point in the near future, but first we need some sleep and down time before we get back to work on our new game SENSE/s: Midnight. Which you can wishlist on steam to help us continue building our studio successfully!
https://store.steampowered.com/app/1664430/SENSEs_Midnight/
From our first attempt at kickstarter in 2017 to today, this journey has been incredible and we are so thankful to all of you for this opportunity to build our game studio on our terms and with our ideas.
Quick Update on PS4 shipping!
over 3 years ago
– Fri, Aug 13, 2021 at 02:51:27 AM
Hello everyone!
Just posting a quick update to let everyone waiting on their PS4 copies know that you should have gotten tracking info in your emails AND the first half of the PS4 orders have just gone out with USPS! I meant to post an update on Monday when we got the PS4 copies in but the week got a bit busier than I thought it would. All labels have been prepared and I am in the middle of packing each box.
I also want to remind you all that due to covid and backups from shipping international orders should be prepared for upwards of 90 day waits from the time your package leaves the US. We've done everything possible to mitigate this by paying a bit extra for higher-end shipping and tracking on every package possible(some regions do not have in-country tracking available from our available couriers). So please pay attention to your email inboxes and keep that tracking window bookmarked for updates.
Thank you all for your support so far! We are so glad to be getting these orders in your hands finally!
PS4 physical update and Midnight!
over 3 years ago
– Tue, Jul 27, 2021 at 11:18:40 AM
Good afternoon everyone and happy monday!
To start off We wanted to let you all know that if you wanted, but did not get a PS4 physical copy, Play Asia will have 800 LEs available for preorder starting at 11am EST check it out here;
http://ow.ly/Y8Ac30rOXUS
For our backers who DID get a ps4 copy, there was a short (nearly month long) delay production on Sony's end and we still have not received our copies. EAS will be sending them over to us as soon as they get them, and we will be shipping them out to you before Pay Asia gets theirs to their customers. We weren't able to do that for Switch due to a host of reasons, mainly shipping delays, but PS4 will at least be in the mail to you first!
As soon as we know that our Ps4 copies are in the mail to us we will do a very small KS update letting you all know. Please make sure that if you have moved since March that your addresses are correct! DM us right away if you think it's changed. The world's shipping situation is an actual nightmare right now and with the delta variant, we expect new restrictions and delays to make things even worse.
JP and EU PSVITA Digital codes
Tophat did everything they could to make this happen but unfortunately we will have to cancel the PSVITA digital release on the JP and EU PSN. We will begin issuing refunds for those items in August, please expect an email about it in the next few weeks, if you do not want a refund feel free to ignore the email, we will also gladly swap your code for PC or Switch if you would like. IF you do want a refund, Paypal and payoneer are the only ways we can do so at this time and we will not be able to refund them through backerkit/kickstarter/credit card reversal as it has been several years since the charge at this point. We will detail all this more in the email and are happy to try to work out a different option with you if necessary.
Japan Release
On top of not being able to release the PSVITA digital version, we also won't be able to release the game digitally AT ALL in Japan. Despite repeated attempts, we did not pass CERO ratings due to some of the more extreme violence and gore. We would have been required to censor several instances of gore and blood. This was a learning experience for us to move forward with, and we could not in good faith censor any content in Sense. This sucks, but we now know where certain lines are going forward.
SENSE/s: Midnight
If you haven't heard or missed our recent update, we have finally put up the steam page for our next project! SENSE/s: Midnight will release in October for PC and hopefully digitally on consoles in 2022! We are working out some options for release and will maybe have good news on that front soon! For now though, Wishlisting SENSE/s: Midnight on Steam is a huge help for us. Every wishlist helps make the game more visible on launch day, which is how we grow our studio. If you loved Sense and the world we created with it, you won't want to miss out on this. We've taken everything we learned from Sense and applied it to this next step for our studio, we even have some surprises planned for those interested in where Mei's story goes. Check it out here;
https://store.steampowered.com/app/1664430/SENSEs_Midnight/
As always, thank you all so much for your support!
Shipping update and PSVITA EU/JP code news.
over 3 years ago
– Wed, Jun 09, 2021 at 08:46:41 PM
Hello everyone! Just posting a quick update to let you all know that we are still waiting on our Nintendo Switch copies to arrive from EAS. We know that people are recieving their EAS orders and didn't want anyone to be concerned or confused. EAS shipped them to us , but there appear to have been some delays in shipping. As soon as we get them we will begin sending those out to backers! We are sorry for the slight delay there as shipping has continued to be a rough situation at all ends. We should be getting them in the next few weeks and will update everyone again once we know a little more.
Beyond that, PS4 copies are still in production to our knowledge and we should have some good news about that soon.
Those waiting on PSVITA digital codes for EU and JP regions, we unfortunately do not have any good news from Sony on that front yet, but are coming to a decision internally. We are working on a plan for refunds, but due to us being far past the paypal and backerkit refund time limits we have to come up with a plan to do that effectively. We will also offer replacement PC/PS4/Switch codes to anyone who would rather have that than deal with refunds. As soon as we come up with a plan and make sure we are doing it correctly we will put out a KS update explaining the process and send out emails to those backers directly.
To be very clear, If you got a PSVITA digital code for the EU and JP regions we will either refund or replace your code, we just need a little more time to figure out the process for that due to how long it's been since we charged you all. We really appreciate your patience and understanding.
Last thing! IF you aren't already, make sure you are following our twitter @SUZAKU_games! We will have some exciting news regarding our next project just in time for E3!
Shipping Update!
over 3 years ago
– Fri, May 14, 2021 at 04:34:28 PM
hello everybody! Just posting a quick update to let you all know that we've shipped out another 200 or so packages as of last night, keep an eye out for an email from easyship to see if yours has gone out yet and get your tracking number. There are only 100 orders remaining for PC and PSVITA backers, those should be ready to go out next week on either wednesday or friday depending on the USPS pickup. The only thing we are waiting on at this point are Switch and PS4 physicals to finish production and arrive to us. Once we get those the remainder will be sent out asap. We expect Switch copies to arrive in a few weeks and PS4 to come in the next few months.
Please make sure that your address has not and will not be changed since we locked addresses in February. If it will change before August please let me know right away so we can come up with a plan for your package to arrive safely. Mail forwarding is not reliable and some couriers do not accept forwarding addresses.
Additionally, if you received your package and are missing something, please email us at [email protected] with your order info and name/address so that I can prepare a new label and send your missing items out. I am doing my best to keep mistakes from happening but there are quite a few packages and labels to get through every day. I am doing my best but do make mistakes!
Regarding PSVITA complimentary codes. We will be sending those out early next week just getting the codes all ready in our spreadsheet!
Thank you all for your patience and support!
